Terms of Service

Welcome to Megaover Ltd. By accessing our website or engaging our services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you (the "Client") and Megaover Ltd (the "Company", "we", "us", "our"). Please read them carefully.

1. Acceptance of Terms

By using Megaover Ltd's website, services, or entering into any agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy and Refund Policy.

If you do not agree to these terms, you must not use our services. These terms apply to all users, clients, visitors, and others who access or use our services.

2. Company Information

• Legal Name: Megaover Ltd
• Company Number: 16789586
• Registered in: England and Wales
• Registered Office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
• Contact Email: support@megaover.online
• Website: https://megaover.online

3. Services Provided

Megaover Ltd is a professional marketing agency providing digital marketing and creative services, including but not limited to:

• Social Media Marketing: Strategy development, content planning, community management, and audience engagement
• Content Creation & UGC: Video production, photography, graphic design, and user-generated content campaigns
• Branding & Design: Logo design, brand identity systems, visual guidelines, and marketing collateral
• Paid Advertising: Campaign management on Meta Ads, TikTok Ads, Google Ads, and other platforms
• Web Development & SEO: Website design, development, optimization, and search engine marketing
• Digital Strategy & Consulting: Marketing audits, strategic planning, and business growth consultation

Specific services, deliverables, timelines, and pricing will be outlined in individual project agreements, proposals, or statements of work (collectively, "Service Agreements").

4. Scope of Work and Quotes

4.1 Free Consultation

Before any paid work begins, we provide a free consultation or scoping session to understand your requirements. No payment is required until you approve a formal quote.

4.2 Written Proposals

All projects require a written proposal or Service Agreement that includes:

• Detailed scope of work and deliverables
• Timeline and key milestones
• Pricing breakdown and payment terms
• Revision policy and limitations
• Acceptance criteria

4.3 Scope Changes

Changes to the agreed scope must be requested in writing. Material changes may require a revised quote and adjusted timeline. Additional work outside the original scope will incur additional fees.

5. Fees and Payment

5.1 Currency and Pricing

All fees are quoted in British Pounds Sterling (GBP) unless otherwise specified. Prices displayed on our website are indicative "from" prices and may vary based on project requirements.

5.2 Payment Terms

• Deposits: Most projects require a deposit (typically 50%) before work commences
• Milestone Payments: Larger projects may be divided into milestones with payments due upon completion of each phase
• Final Payment: The remaining balance is due upon project completion and delivery
• Recurring Services: Monthly retainers are billed in advance on the first day of each month

5.3 Payment Methods

We accept payments via:

• Stripe (credit/debit cards)
• Wise (international bank transfers)
• Payoneer (business payments)
• Direct bank transfer (UK accounts)

5.4 Late Payments

Invoices are due within 14 days of issue unless otherwise specified. Late payments may result in:

• Project delays or suspension of services
• Late payment fees of 5% per month on overdue amounts
• Interest charges as permitted by the Late Payment of Commercial Debts (Interest) Act 1998
• Termination of agreement and legal action to recover outstanding amounts

5.5 Taxes

All fees are exclusive of VAT unless stated otherwise. VAT will be added where applicable according to UK tax law.

6. Delivery and Acceptance

6.1 Delivery Timelines

Standard delivery timelines are 3-10 business days depending on project scope and complexity. Specific deadlines will be confirmed in the Service Agreement.

6.2 Review Period

Upon delivery, you have 5 business days to review the work and provide feedback. Services are considered accepted if no material issues are raised within this period.

6.3 Revisions

Each project includes a specified number of revision rounds as outlined in the Service Agreement. Revisions must be requested within the review period and must align with the original scope. Additional revisions beyond the agreed limit will incur extra charges.

7. Intellectual Property Rights

7.1 Ownership Before Payment

All creative materials, designs, content, strategies, and other work products created by Megaover Ltd remain our intellectual property until full payment is received.

7.2 Transfer of Rights

Upon receipt of full payment, ownership of the final deliverables transfers to the Client, except where third-party licensed materials are involved (see Section 7.4).

7.3 Portfolio Rights

We retain the right to use completed work in our portfolio, case studies, and marketing materials unless otherwise agreed in writing. We will not disclose confidential information or proprietary data.

7.4 Third-Party Materials

Stock photos, fonts, music, software, or other licensed materials used in projects may require separate licensing by the Client. We will inform you of any such requirements.

7.5 Client Materials

You grant us a non-exclusive license to use any materials, logos, brand assets, or content you provide for the purpose of delivering services. You warrant that you have the legal right to use and license all materials provided.

8. Client Responsibilities

To ensure successful project completion, you agree to:

• Timely Communication: Respond to requests for information, feedback, and approvals within agreed timeframes (typically 5-7 business days)
• Accurate Information: Provide complete and accurate information about your business, target audience, and project requirements
• Required Materials: Supply necessary assets, content, brand guidelines, and access credentials in a timely manner
• Platform Access: Provide appropriate access to social media accounts, advertising platforms, and systems required for service delivery
• Approvals: Review and approve deliverables, concepts, and materials within the review period
• Legal Compliance: Ensure all provided materials and requested services comply with applicable laws and regulations

9. Acceptable Use

You agree not to use our services for any unlawful or prohibited purposes, including but not limited to:

• Creating content that promotes illegal activities, violence, hate speech, or discrimination
• Infringing on intellectual property rights of third parties
• Distributing malware, spam, or engaging in fraudulent activities
• Violating platform policies of social media or advertising networks
• Attempting to reverse-engineer, copy, or replicate our proprietary methods or tools

We reserve the right to refuse or terminate service if we determine your use violates these terms or applicable laws.

10. Service Guarantees and Disclaimers

10.1 Professional Standards

We commit to delivering professional, high-quality work according to industry standards and best practices.

10.2 No Guarantee of Results

Marketing results (such as engagement rates, conversions, sales, or specific metrics) cannot be guaranteed as they depend on multiple factors beyond our control, including:

• Social media and advertising platform algorithms
• Market conditions and competition
• Audience behavior and preferences
• Budget allocation and timing
• Product/service quality and pricing

10.3 Platform Dependencies

Our services may depend on third-party platforms (Meta, TikTok, Google, etc.) that operate independently. We are not responsible for:

• Platform policy changes or algorithm updates
• Account suspensions or restrictions by platforms
• Platform outages or technical issues
• Changes to platform features or pricing

10.4 Best Efforts

We will use reasonable efforts to meet project deadlines, but delays may occur due to client feedback cycles, technical issues, or unforeseen circumstances.

11. Limitation of Liability

To the maximum extent permitted by law:

• Indirect Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, revenue, data, or business opportunities
• Cap on Liability: Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific project in question
• Third-Party Services: We are not liable for delays, failures, or damages caused by third-party platforms, tools, hosting providers, or service providers
• Platform Changes: We are not responsible for content performance on platforms that change their algorithms, policies, or features
• Client Systems: We are not liable for losses resulting from client failure to maintain backups, security breaches of client accounts, or unauthorized access to client systems
• Force Majeure: Neither party is liable for delays or failures caused by circumstances beyond reasonable control (natural disasters, pandemics, strikes, government actions, etc.)

12. Confidentiality

Both parties agree to maintain confidentiality of sensitive business information shared during service delivery, including:

• Business strategies, marketing plans, and proprietary information
• Financial data, customer lists, and trade secrets
• Login credentials and account access information
• Unpublished creative work and campaign strategies

Confidentiality obligations survive termination of services and remain in effect unless information becomes publicly available through no fault of the receiving party.

13. Termination

13.1 Termination by Client

You may terminate services with 30 days' written notice. You remain responsible for payment of all work completed and expenses incurred up to the termination date.

13.2 Termination by Company

We may terminate services with 30 days' written notice, or immediately if:

• You breach payment terms or these Terms of Service
• You engage in prohibited activities or acceptable use violations
• You fail to provide required materials or access after reasonable requests

13.3 Effects of Termination

Upon termination:

• All outstanding invoices become immediately due and payable
• We will deliver all completed work upon receipt of payment
• Intellectual property rights remain with us until full payment is received
• Recurring services will cease at the end of the current billing period

13.4 Subscription Cancellation

For subscription or retainer-based services, you may cancel at any time by:

• Emailing support@megaover.online with 30 days' notice
• Accessing your account portal (if applicable)

Cancellations stop future renewals but do not provide refunds for the current billing period unless required by law.

14. Warranty and Indemnification

14.1 Client Warranties

You warrant that:

• You have legal authority to enter into this agreement
• All materials provided to us do not infringe on third-party intellectual property rights
• Your business and requested services comply with all applicable laws

14.2 Client Indemnification

You agree to indemnify and hold harmless Megaover Ltd from any claims, damages, or expenses arising from:

• Materials you provide to us
• Your use of our deliverables
• Your breach of these terms or applicable laws

15. Chargebacks and Disputes

If you have any issues with our services or billing, please contact us first at support@megaover.online. Most issues can be resolved quickly through direct communication.

Filing an unwarranted chargeback may result in:

• Immediate suspension of services
• Legal action to recover damages and costs
• Reporting to credit bureaus and industry fraud databases

We provide comprehensive documentation to payment processors and card networks, including signed contracts, service agreements, delivery evidence, and communication history.

16. Dispute Resolution

16.1 Good Faith Negotiations

In the event of any dispute, both parties agree to first attempt resolution through good faith negotiations.

16.2 Mediation

If negotiations fail within 30 days, parties agree to attempt mediation before pursuing litigation.

16.3 Governing Law and Jurisdiction

These Terms of Service are governed by the laws of England and Wales. Any legal proceedings must be brought in the courts of England and Wales, and both parties submit to the exclusive jurisdiction of those courts.

17. General Provisions

• Entire Agreement: These terms, together with any signed Service Agreements, constitute the entire agreement between parties
• Severability: If any provision is found unenforceable, remaining provisions remain in full effect
• No Waiver: Failure to enforce any right or provision does not constitute a waiver
• Assignment: You may not assign your rights or obligations without our written consent
• Amendments: We may update these terms by posting revised terms on this page. Continued use after changes constitutes acceptance
• Notices: All notices must be sent in writing to the addresses specified in Section 2

18. Changes to Terms

We may update these Terms of Service from time to time to reflect changes in our practices or legal requirements. We will post the updated terms on this page with a revised "Last updated" date.

For ongoing Service Agreements, significant changes will be communicated via email at least 30 days before taking effect. Continued use of our services after changes are posted constitutes acceptance of the revised terms.